Get to know the team behind the customer experience at our headquarters office located in Cincinnati, Ohio. Helpful, knowledgeable, and always ready to lend a hand, the Tri-County Customer Service Team plays a vital role in helping customers bring their projects to life. Whether they're answering your questions, recommending products, or guiding customers through the ordering process, they bring patience, positivity, and a customer-first mindset to every interaction.
This team works together to assist customers primarily with hardscape products but are knowledgeable with all product lines. Their commitment to communication, product knowledge, and problem-solving helps customers find the right products while creating a positive experience from start to finish. Whether a customer knows exactly what they need or is looking for guidance, the team is always ready to help find the best solution.
When customers walk through the door, call with questions, or need guidance on a project, the Tri-County Customer Service Team is often their first point of contact. This team is focused on building relationships and delivering exceptional service, ensuring everyone feels welcomed, informed, and supported. This is a team that shows up with a positive attitude every day and is committed to building strong, lasting relationships with all customers.
One thing that makes this team especially unique is its diversity. Both Eswin and Adriana are bilingual (English and Spanish), helping the team connect with and assist customers from a variety of backgrounds. Their ability to communicate with a broader range of customers helps create a welcoming experience for everyone who visits Reading Rock.
Favorite Hobbies or Weekend Activities?
This hardworking group spends their free time and weekends enjoying everything from competitive sports and fitness activities to gaming and quality time with family.
Favorite Product Recommendation?
Allan Block. The team appreciates how versatile and easy it is to work with, making it a great option for a wide variety of projects.
Favorite Thing About Working at Reading Rock?
The team answered, "The supportive team environment." Everyone is always willing to help one another, share knowledge, and work together to find solutions. The team also takes pride in helping customers find exactly what they're looking for and enjoys the satisfaction of turning questions and ideas into successful projects.
What makes the Tri-County Customer Service Team work so well together? It's the trust and support they have for one another. They know they can rely on each other, collaborate effectively, and always step up when help is needed. It's also a reflection of what Reading Rock strives to bring to every interaction—building relationships rooted in trust, support, and genuine care. Whether they're helping a customer choose the right product, answering questions, or guiding a project forward, the team embodies the values that make Reading Rock a trusted partner every day.
For over 78 years, Reading Rock has been a trusted provider of high-quality building materials, hardscape products, and expert services in Cincinnati, OH, Columbus, OH, Louisville, KY, Indianapolis, IN, and Chicago, IL. Start your next project with confidence at readingrock.com.